FAQs
Contact Our Team for Reliable Charter Bus Service
Common Questions
Most Popular Questions
1. How can I book a taxi?
You can book a taxi through call, WhatsApp, message, email, and website or visit our
office.
2. What information do I need to provide when booking a taxi?
To book a taxi, you’ll need to provide your pick-up and drop-off locations, the date and
time of your ride, your contact information, and any special requests or notes for the
driver. You must have a valid id and address proof to book a ride.
3. Can I book a taxi in advance?
Yes, you can book a taxi in advance. We recommend booking in advance, especially
during peak hours or for airport transfers, to ensure the availability of a taxi at your
desired time. You need to pay a 25% advance payment for the booking.
4. How do I know my booking is confirmed?
After you’ve completed the booking process, you’ll receive a confirmation email or
notification with all the details of your ride, including the driver’s contact information and
vehicle details.
5. Can I cancel my booking?
Yes, you can cancel your booking. The cancellation policy and any associated fees may
vary, so be sure to check our terms and conditions for cancellation details.
6. How do I pay for my ride?
We accept various payment methods, including UPI, cheque, and cash, depending on
your location and preferences. Payment options are typically specified during the
booking process.
7. Are your drivers licensed and experienced?
Yes, all our drivers are licensed and experienced professionals. They undergo
background checks and regular training to ensure passenger safety and quality service.
8. How can I contact the driver if needed?
Once your booking is confirmed, you’ll receive the driver’s contact information. You can
call or message the driver directly if you need to communicate with them.
9. Do you offer airport transfers and pickups?
Yes, we offer airport transfers and pickups. You can book a taxi to or from the airport
through our platform. Please provide your flight details to ensure timely service.
10. Is there a customer support hotline in case I encounter issues during my ride?
Yes, we have a 24/7 customer support hotline. If you encounter any issues or have
questions during your ride, feel free to call our customer support team for assistance.
11. Are there any additional charges for luggage or multiple passengers?
Additional charges for luggage or extra passengers may apply, depending on the taxi
service you choose. Details about additional fees should be available during the
booking process.
12. Do you offer wheelchair-accessible vehicles?
Some taxi services in our network offer wheelchair-accessible vehicles. You can specify
your accessibility needs during the booking process, and we’ll do our best to
accommodate your request.
13. Can I request a specific driver?
While we cannot guarantee a specific driver, you can mention your preference in the
special requests or notes section during the booking process, and we will do our best to
accommodate your request if possible.
14. How do I provide feedback about my ride experience?
You can provide feedback about your ride experience through our website or feedback
call or link which are provided after your ride is completed. We value your input, and
your feedback helps us improve our service.
15. Is it safe to use your taxi service?
Yes, your safety is our top priority. We have safety measures in place, including driver
background checks and vehicle inspections, to ensure a safe and comfortable ride for
our passengers. Our all vehicles are with a GPS tracker, emergency panic button, and
live location features.
16. What are the premium features provided in your taxi service?
We provide multiple premium services like carrier roof top, WIFI, touch screen tablet,
water bottle, tissue paper, newspaper / magazine, fire cylinder, first aid kit, and dustbin,
our drivers always wear their uniform, and I-card. They are non-alcoholic and tobacco
free